Privacy policy

Last Updated: August 19, 2025

This Privacy Policy describes how SINGULAR (hereinafter, the “Site,” “we,” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase on singulartowel.com (hereinafter, the “Site”), or communicate with us in any other way regarding the Site (collectively referred to as the “Services”). For the purposes of this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

Collection and Use of Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, our users’ rights, and others.

Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term “personal information” refers to information that identifies or describes you individually, as well as information that can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information We Collect Directly From You
The information you provide directly to us through our Services may include the following:

  • Contact Details: Includes your name, address, phone number, and email address.

  • Order Information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account Information: Includes your username, password, security questions, and other information used for account security purposes.

  • Customer Support Information: Includes information you choose to provide in communications with us, such as when submitting a message through the Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information; however, doing so may prevent you from using or accessing these features.

Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (hereinafter, “Usage Data”). We may use cookies, pixels, and similar technologies (hereinafter, “Cookies”) for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information about your interaction with the Services.

Information We Obtain From Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you requested, thereby fulfilling our contract with you.

  • When you visit our Site, open or click emails we send, or interact with our Services or ads, we or the third parties we work with may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the following section, Third-Party Websites and Links.

Use of Your Personal Information

  • Service and Product Delivery: We use your personal information to provide the Services and fulfill our contract with you, which includes processing your payments, fulfilling orders, sending notifications related to your account, as well as your purchases, returns, exchanges, or other transactions, to create, maintain, and manage your account, arrange shipping, facilitate returns or exchanges, and provide other account-related features and functionalities.

  • Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending promotional, advertising, and marketing communications via email, text message, or postal mail, as well as displaying product or service ads. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Article 6(1)(f) of the GDPR.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and other customers, in accordance with Article 6(1)(f) of the GDPR.

  • Communications and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you effectively and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.

Cookies
Like many other websites, our Site also uses cookies. For specific information about the cookies we use related to operating our Shopify store, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and our Services (including remembering your actions and preferences), as well as to perform analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and other websites.

Most browsers accept cookies automatically by default, but you can choose to configure your browser to delete or reject cookies using your browser’s controls. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some Services, including certain general features and functionalities, to function improperly or become unavailable. Additionally, blocking cookies may not entirely prevent sharing information with third parties, such as our advertising partners.

 

Disclosure of Your Personal Information
Under certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:

  • To vendors or other third parties providing services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).

  • To business and marketing partners to display ads and provide services to you. Our business and marketing partners will use your information according to their own privacy notices.

  • When you indicate, request, or otherwise consent that we disclose certain information to third parties, such as to send products or through social media widgets or login integrations with your consent.

  • With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.

  • In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, our users’ rights, and others.

We publicly disclose the following categories of personal and sensitive user data for the purposes outlined above in “How We Collect and Use Your Personal Information” and “How We Publicly Disclose Personal Data”:

Category Recipients

• Identifiers, such as basic contact details and specific order and account information

• Commercial information, such as order data, purchase information, and customer service information

• Internet or other similar network activity, such as usage data

• Geolocation data, such as locations determined by an IP address or other technical measures

 • Vendors and third parties providing services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

 

 

Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated sites or sites not under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee or accept responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found there. Information you provide on public or semi-public sites, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation regarding our use or third-party use. Our inclusion of such links does not, by itself, imply any promotion of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined by applicable law) personal information from minors under 16 years old.

Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, so we cannot guarantee “perfect security.” Furthermore, information you submit may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.

The retention period for your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, allowing us to deny your request in certain cases as permitted by law:

  • Right of Access/Knowledge: You may have the right to request access to personal information we hold about you, including details regarding how we use and share your information.

  • Right to Deletion: You may have the right to request deletion of personal information we hold about you.

  • Right to Correction: You may have the right to request correction of inaccurate personal information we hold about you.

  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party under certain circumstances and exceptions.

  • Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we not “sell” or “share” your personal information, or to opt out of processing your personal information for “targeted advertising,” as defined by applicable privacy laws. If you visit our Site with the Global Privacy Control opt-out signal enabled, depending on your location, this will be treated as a request to opt out of “sale” or “sharing” for the device and browser you use to visit the Site.

  • Processing Restriction: You may have the right to request that we stop or restrict processing of your personal information.

  • Withdrawal of Consent: Whenever we rely on your consent to process personal information, you may have the right to withdraw that consent.

  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You may respond directly to our denial.

  • Communication Preferences Management: We may send promotional emails, and you can opt out at any time using the unsubscribe option in the emails we send. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights as indicated on our Site or by contacting us using the contact details provided below.

Please note that exercising any of these rights will not result in any discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting requests from an agent, we will require proof that you have authorized the agent to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

 

Complaints
If you have a complaint about how we process your personal information, contact us using the contact details provided below. If you are not satisfied with our response, depending on your location, you may have the right to appeal our decision by contacting the contact details below or by submitting your complaint to the local data protection authority. For the EEA, you can consult this list of data protection supervisory authorities.

International Users
Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information will also be processed with personnel, external service providers, and partners from those countries.

If we transfer your personal information outside Europe, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the UK competent authority, as applicable, unless the data transfer is to countries that provide an adequate level of protection.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call us, email email@singulartowel.com, or contact us at Avinguda d'Alexandre Rosselló, nº7, 1º.1ª, Palma, PM, 07002, ES .


For the purposes of applicable data protection laws, unless otherwise explicitly indicated, we are responsible for your personal information.